Digital asset alternate, MEXC has addressed consumer fears over a deleted social media account believed to be its CEO, stating that the agency has no official reference to the account.
In a Dec 24 post on X (formerly Twitter), the alternate watered down neighborhood fears addressing all points together with the confusion behind the account ‘MEXC_CEO’ after it was deleted.
Clarification on the current MEXC_CEO Twitter Account Confusion
Lately, there have been rumors on social media in regards to the MEXC_CEO Twitter account. We sorry for any confusion attributable to this incident and wish to make clear the next:
Timeline of MEXC CEO’s account:
🔹In… pic.twitter.com/xnwxylMEYy— MEXC (@MEXC_Official) December 24, 2023
“Lately, there have been rumors on social media in regards to the MEXC_CEO Twitter account. We’re sorry for any confusion attributable to this incident and wish to make clear the next…”
MEXC calms neighborhood
In accordance with the publish, the account in query was used for promotional actions and sustaining model picture within the early levels of the corporate’s operation. Nevertheless, it was revealed that the agency by no means formally verified the account and didn’t make an announcement to that impact due to the restricted engagement on the “MEXC_CEO” account.
Consequently, many customers believed the account was linked to the corporate and its former CEO who resigned final 12 months. The platform additionally restated that the consumer has no official contact with the agency and apologized for the problem.
“We sincerely apologize for any confusion attributable to this incident. Sooner or later, MEXC will deal with such occasions extra cautiously, and we have now mirrored on and made the next enhancements…”
Going ahead, the alternate will make public disclosure of personnel adjustments on official platforms and has eliminated all tweets from the previous CEO to keep away from misunderstanding together with rolling out a verification platform.
Customers have lauded the well timed response of the alternate as worry grew over the event leaving merchants in confusion over the following line of motion. Along with the account, deletion was a withdrawal problem flagged by customers on Dec 16.
Denied accusations
In accordance with a number of posts on X, the alternate allegedly froze some consumer accounts over “irregular buying and selling actions,” together with a dealer who claimed to have misplaced $92,000.
The dealer claims to have made a profit by new trades on the futures market in 15 days however noticed his account frozen the following day.
“I contacted the help and submitted paperwork. After which on the second day, funds within the accounts had been fully worn out Together with the order historical past.”
MEXC addressed the problem on X calling the rumors baseless and an try and smear the picture of the corporate, including that each one operations are working easily on the platform. The publish went additional to state that the alternate opposes false info and reserves the precise to take authorized motion.
Pricey MEXCers,
Lately, there have been rumors circulating on the web attempting to smear the platform by spreading misinformation and baseless claims. We wish to make clear the information for our valued customers to make sure that the knowledge you obtain is correct and truthful.… pic.twitter.com/APA3JZsBw7
— MEXC (@MEXC_Official) December 24, 2023